REFUND POLICY

Overview

This Refund Policy explains when refunds may be available for ticket, hotel, and package purchases made through URTICKETS. By completing a checkout, you acknowledge and agree to this policy together with our Terms & Conditions.

Event tickets

Ticket refund eligibility is determined by the organizer’s event-specific refund policy shown on the event page. Unless an organizer states otherwise, ticket purchases are generally non-refundable after purchase confirmation.

• If an event is cancelled by the organizer, eligible ticket holders may receive a refund of the ticket purchase price according to the organizer’s and platform’s rules.
• Service fees, payment processing fees, and taxes may be non-refundable unless required by law.
• Duplicate or accidental purchases should be reported immediately so we can review eligibility.

Hotels & packages

Hotel room and hotel package bookings follow the cancellation and refund terms of the selected property or package. Free cancellation windows, if any, are shown before payment whenever available.

• No-shows and late cancellations may forfeit prepaid amounts and/or security deposits according to hotel policy.
• Package bookings that combine tickets and accommodation may have separate refund rules for each component.

How to request a refund

Contact support with your booking reference, purchase email, and reason for the request. We will review the request against the applicable event, hotel, or package policy and respond as soon as possible.

For platform Terms & Conditions, visit Terms & Conditions.

Changes

URTICKETS may update this Refund Policy from time to time. The version published on this page at the time of purchase applies to that order.